Refund policy

Effective Date: August 5, 2026

At Bellera, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Window

You have 30 days from the date of delivery to request a return or exchange. To be eligible, items must be unused, unworn, unwashed, and in their original condition with all tags attached.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless defective: swimwear and intimate apparel where the hygienic liner has been removed, and final sale/clearance items marked as such at checkout.

How to Start a Return

Contact us at support@bellerashop.com with your order number and reason for return. We'll provide return instructions and, where applicable, a prepaid return label.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. Approved refunds are processed within 5–7 business days to your original payment method. Shipping fees are non-refundable, and original shipping costs may be deducted from your refund if a promotional free-shipping offer was used and the return brings your order below the qualifying threshold.

Exchanges

The fastest way to get the size or color you need is to return your original item and place a new order once your return is accepted.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging, and we'll arrange a replacement or full refund at no cost to you.

Questions

Reach out to us anytime at support@bellerashop.com.